Nextbase

This article explains why your iQ Dash Cam makes sounds while driving and how to turn the iQ sounds on or off in the iQ app so you can choose…

iQ Sounds

This article explains why you should keep your iQ firmware up to date and how to install updates either through the Nextbase iQ app or manually using a computer so…

How To Update Your iQ Firmware

This article explains what Home Wi‑Fi Connect does on your iQ Dash Cam and how to set it up so you can quickly join your home network and download high‑quality…

How To Set Up Home Wi‑Fi Connect On Your iQ

This article explains which countries each iQ Dash Cam region supports for 4G use and helps you choose the right iQ version for your location so mobile‑data‑based features work correctly.

Which Countries Will My iQ Work In?

This article explains how to view, manage, and change your Nextbase iQ subscription details, including upgrading, downgrading, changing the payment method, or cancelling the subscription, directly from the iQ app.

How To See And Manage Your Nextbase iQ Subscription

Privacy Mode stops your iQ from recording video and audio inside your vehicle, so passengers and private conversations are not captured. The front and rear cameras continue to record outside…

What is Privacy Mode on your iQ Dash Cam?

This article explains what a voice command is on your iQ Dash Cam, how to use the wake word “Hey Dashcam”, and lists the main voice commands you can use…

How to use voice commands on your iQ Dash Cam

This article explains how to share your iQ Dash Cam with family or friends if you have a Protect Plus subscription, including how to add and remove shared users from…

How to share your iQ with family or friends

This article explains what Emergency SOS is on your iQ Dash Cam, how to set it up in the iQ app, and important details such as permissions, network requirements, and…

What is Emergency SOS on your iQ Dash Cam?

This article explains what Low Car Battery Mode does on your Nextbase iQ Dash Cam, why it exists, and how to adjust the low‑voltage cut‑off threshold in the iQ app…

What is Low Car Battery Mode?

This article explains the two key voltage settings on your Nextbase iQ—SmartSense activation voltage and Low Power Cut-off—and how they control which mode the camera runs in based on your…

iQ voltage information: Driving, Parking, and Low Power modes

Your Nextbase iQ uses radar sensors in the front and rear cameras to detect movement around your vehicle. In the iQ app you can change how sensitive this radar is, which affects…

Motion Sensitivity & Radar Settings On Your iQ

This article explains how to scan the QR code on your Nextbase iQ Dash Cam during setup and gives step‑by‑step tips to fix scanning problems, such as bad angle, distance,…

How To Scan The QR Code When Setting Up Your iQ

This article explains why you might need to reboot your Nextbase iQ Dash Cam and how to restart it using the small button on the unit.

How To Reboot Your iQ Dash Cam

This article explains where your iQ stores video files, which clips are uploaded to Nextbase Cloud, and how to read the file names so you can see when and how…

Understanding File Names & Storage On Your iQ

This article explains which app permissions the Nextbase iQ app needs, why they matter, and how to manage notification settings so you don’t miss important alerts.

App Permissions & Notification Settings For Your iQ

This article explains what Guardian Mode does on your iQ dash cam, shows you how to enable and adjust speed and location alerts in the iQ app, and provides tips…

Guardian Mode

This article explains how to share video recordings from your iQ dash cam, how to download footage to your smartphone first, and troubleshooting tips if downloads fail or sharing options…

Sharing Videos

This article explains what Driving Event Detection does on your iQ dash cam, shows you how to adjust its sensitivity levels in the iQ app, and provides tips and troubleshooting…

Driving Event Detection

This article explains what Date & Time Settings do on your iQ dash cam, shows you how to change them in the iQ app using automatic or manual options, and…

Date & Time Settings

This article explains where to buy official spare parts and accessories for your Nextbase iQ Smart Dash Cam so you can replace or add mounts, cables, and other components when…

How to find spare parts for your iQ

This article shows you how to set up and install your Nextbase iQ dash cam for the first time using the iQ app, covers both OBD and fuse box power…

Getting started with iQ

This article explains what Smart Sense Parking Mode is on your iQ dash cam, how to adjust its sensitivity and activation voltage in the iQ app, and troubleshooting tips if…

Smart Sense Parking Mode

This article explains how Witness Mode works on your iQ Dash Cam and shows you how to set it up in the iQ app. It also includes helpful troubleshooting steps…

Witness Mode

This article explains what exposure is on your iQ dash cam, shows you how to adjust the exposure level in the iQ app, and provides tips and troubleshooting steps if…

Exposure

This article explains how to fit your Nextbase iQ in your vehicle, covering the different installation methods available.

How to install the Nextbase iQ Smart Dash Cam in your vehicle

This article explains what the Status label in your Nextbase iQ app means and how to interpret the three main states: Online, Security Mode, and Offline.

What does the Status in your Nextbase iQ app mean?

This article explains where iQ videos are saved (on the SD card and in the iQ app), how to find them in Events, Library, and Downloads, and what to check…

How Do I Find Videos In My iQ App?

This article explains what formatting an SD card does, why it is important for your Dash Cam, how to format it in the app, and what can happen if you…

Do I need to format the SD card in my iQ?

This article explains iQ subscription payment requirements and accepted methods, shows you how to change your payment details in the iQ app, and provides tips and troubleshooting steps if payments…

Payments

Find answers and get help from Intercom Support and Community Experts

This site employs cookies and other technologies that we and our third party vendors use to monitor and record personal information about you and your interactions with the site (including content viewed, cursor movements, screen recordings, and chat contents) for the purposes described in our Cookie Policy. By continuing to visit our site, you agree to our {websiteTermsLink}, {privacyPolicyLink} and {cookiePolicyLink}.

This site uses cookies and similar technologies ("cookies") as strictly necessary for site operation. We and our partners also would like to set additional cookies to enable site performance analytics, functionality, advertising and social media features. See our {cookiePolicyLink} for details. You can change your cookie preferences in our Cookie Settings.

We use cookies to make our site work and also for analytics and advertising purposes. You can enable or disable optional cookies as desired. See our {cookiePolicyLink} for more details.

Advertising cookies are set by our advertising partners to collect information about your use of the site, our communications, and other online services over time and with different browsers and devices. They use this information to show you ads online that they think will interest you and measure the ads' performance. Social media cookies are set by social media platforms to enable you to share content on those platforms, and are capable of tracking information about your activity across other online services for use as described in their privacy policies.

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

These cookies are necessary for the website to function and cannot be switched off in our systems.

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site.

You have the right to opt out of the sale of your personal information. See our {cookiePolicyLink} for more details about how we use your data.

Your Privacy Choices

We use cookies to enhance your experience. You can customize your cookie preferences below. See our {cookiePolicyLink} for more details.

Cookie Settings

Empty Help Center

Uh oh. That page doesn’t exist.

Home

Search results

Disappointed

Neutral

Smiley

Thinking...

Searching through sources...

Analyzing...

Tickets submitted through the messenger or by a support agent in your conversation will appear here.