What is Emergency SOS?
Emergency SOS automatically notifies emergency services if the iQ detects a severe crash and the driver is unresponsive.
It shares key information such as your GPS location, medical details, and blood‑type with emergency personnel.
How does Emergency SOS work?
How is a crash detected?
When your iQ detects a high G-force impact, Emergency SOS activates and displays the following icon:
This indicates that the crash detection process has started.
What happens during the 110‑second countdown?
A 110‑second countdown begins, and audio alert will play continuously during this time. You can cancel the countdown at any point pressing the Protect button or through the Nextbase iQ app if help is not needed.
What happens when the countdown reaches zero?
If the countdown reaches zero without being cancelled:
An emergency request is sent.
You will be contacted to confirm whether help is required.
If you do not respond, emergency services are dispatched to your location using the GPS details the camera provides
How to set up Emergency SOS
Make sure you have an active Protect Plus subscription and the iQ app installed.
In the app, tap the More tab (bottom‑right), then select Emergency SOS.
Follow the on‑screen prompts to add:
Your personal details
Vehicle information
Medical information (e.g. blood‑type, allergies, medical conditions)
Once set up, Emergency SOS will be ready to trigger if a qualifying incident occurs.
Why do I need Emergency SOS?
If you cannot call for help after a serious accident, Emergency SOS can contact emergency services on your behalf.
Emergency responders can see your location and any underlying medical conditions that may affect treatment at the scene.
Do I need a smartphone to use Emergency SOS?
Yes, you need a smartphone to use Emergency SOS because it is your phone that contacts the emergency services on your behalf. To use Emergency SOS, your phone must meet these minimum requirements:
Android 10 or later
iOS 15 or later
Is Emergency SOS available in my country?
Emergency SOS is not available in every region. To check if it is supported in your country, see this article: Where is Emergency SOS available?
What important details should I know?
Phone permissions – Your phone must allow the iQ app to use location, mobile data, and other services; check the Permissions article in the help centre.
Network connection – In an accident, the app sends a small data packet (about 1.5 KB) to emergency services; if there is no mobile signal or data, the SOS cannot be sent.
Coverage – Emergency services response and support for this feature can vary by country and region; not all territories are supported.
Turn on Emergency SOS in the app and keep your details up to date so the feature can help you or a family member if the worst happens.