When this applies
Use this article if your iQ 1K, iQ 2K or iQ 4K Dash Cam is showing as offline in the iQ App.
Offline usually means the app cannot contact the Dash Cam because of a signal, power or battery issue.
Process / information
Check the power
If the iQ is not powering on, check the power connections first.
The iQ may transition to Parking Mode or Standby Mode when stationary or in very slow traffic. In these modes, the screen may turn off and the Dash Cam may eventually power down to conserve energy. The Dash Cam will wake and resume recording once the vehicle starts moving or an incident is detected.
Make sure the front power cable is securely connected to the main base of the iQ Dash Cam.
Make sure the main power cable is securely connected through the OBD port or fuse box.
If the iQ still does not power on, press the reset button on the top of the Dash Cam.
Low power cut-off
The iQ has a low power cut-off to help protect the vehicle battery.
The default low power cut-off is 12V. If the vehicle battery drops below this level, the iQ may switch off until the voltage rises again.
Start or run the vehicle to help power the iQ back on.
To change the setting in the app:
Open iQ Settings.
Tap Low Car Battery Mode.
Go to Low Power Cut-Off.
Select a new voltage level.
Always check your vehicle owner's manual before changing this setting.
Check the signal
If you are seeing red signal bars, the iQ is usually having trouble connecting.
Reseat the antennas on the iQ Dash Cam.
Press the reset button on the top of the iQ using a pen or pin.
Move the vehicle to a different location, if possible, as poor signal coverage can stop the iQ from connecting.
Update the firmware
Open the iQ App.
Tap More in the bottom-right corner.
Go to iQ Settings.
Tap Firmware Update.
Extra tips
Make sure the iQ App is updated to the latest version.
Close the app fully and reopen it before trying again.
Restart your phone and the Dash Cam.
Check that your phone has a stable internet connection.
Allow camera and location permissions if the app asks for them.
If you have changed vehicles recently, check that the power setup is still correct.
Wait a few minutes after starting the vehicle, as the Dash Cam may take time to reconnect.
Troubleshooting
If the Dash Cam still shows as offline:
Disconnect the Dash Cam from power for 30 seconds, then reconnect it and try again.
If the Dash Cam still does not power on:
Test the vehicle battery voltage with a multimeter.
Check the fuse, cables and power connections.
If the Dash Cam works in one vehicle but not another:
Check that the power setup is suitable for the new vehicle.
If the antennas are loose or blocked:
Make sure they are firmly attached and not obstructed.
What to expect
Once the power, signal or connection issue is resolved, the iQ Dash Cam should reconnect and no longer show as offline in the iQ App.
Still need help?
If the Dash Cam remains offline after a reset and firmware update, contact Nextbase Support for further investigation.