How to see your subscription details
Open the Nextbase iQ app.
Tap the More tab.
Tap Subscription.
The Subscription page will show:
Which plan you are on (for example, Solo, Protect, or Protect Plus).
Your current status, billing amount and frequency.
When your next payment will be taken.
Can you change your payment method?
Yes.
On the Subscription page, tap Payment Method.
You will see your current payment method.
Tap Change payment method and enter your new payment details.
Your next payment will use the updated method.
Can you upgrade your subscription?
Yes, if you are on a Solo or Protect plan.
Tap Change plan in the Subscription section.
Choose the plan you want (for example, Protect or Protect Plus).
Follow the on‑screen steps to complete the upgrade.
How to upgrade a Solo subscription
Tap Subscription in the app.
Tap Subscribe now.
Review the available plans and follow the steps to choose a paid plan.
How to upgrade a Protect subscription
Tap Subscription in the app.
Tap Change plan.
Choose a higher plan (such as Protect Plus) and complete the setup steps.
Can you downgrade your subscription?
Yes, but downgrading may remove access to key iQ features such as Live View, Automated Incident Back Up, and Emergency SOS.
To downgrade:
Tap Subscription in the app.
Tap Change plan.
Choose a lower plan.
Your subscription will change on your next billing date.
Can you cancel your subscription?
Yes. Cancelling will remove access to key features, including:
Live View
Real‑time event notifications with images
Automated Incident Back Up
Emergency SOS
To cancel:
Tap Subscription in the app.
Tap Cancel subscription.
Your subscription will end on your next billing date, and no refund will be given for any partially completed month or year.