How to see your subscription details
Open the Nextbase iQ app.
Tap the More tab.
Tap Subscription.
The Subscription page will show:
Which plan you are on (for example, Solo, Protect, or Protect Plus).
Your current status, billing amount and frequency.
When your next payment will be taken.
Can you change your payment method?
Yes.
On the Subscription page, tap Payment Method.
You will see your current payment method.
Tap Change payment method and enter your new payment details.
Your next payment will use the updated method.
Troubleshooting Payment Issues
If you encounter issues updating your payment details, follow these steps:
Remove the saved payment details and any active subscription from your account.
Resubscribe using the updated payment information to continue using subscription features.
If a payment fails, try using a different card to resolve the issue.
Can you upgrade your subscription?
Yes, if you are on a Solo or Protect plan.
Tap Change plan in the Subscription section.
Choose the plan you want (for example, Protect or Protect Plus).
Follow the on‑screen steps to complete the upgrade.
How to upgrade a Solo subscription
Tap Subscription in the app.
Tap Subscribe now.
Review the available plans and follow the steps to choose a paid plan.
How to upgrade a Protect subscription
Tap Subscription in the app.
Tap Change plan.
Choose a higher plan (such as Protect Plus) and complete the setup steps.
Can you downgrade your subscription?
Yes, but downgrading may remove access to key iQ features such as Live View, Automated Incident Back Up, and Emergency SOS.
To downgrade:
Tap Subscription in the app.
Tap Change plan.
Choose a lower plan.
Your subscription will change on your next billing date.
Can you cancel your subscription?
Yes. Cancelling will remove access to key features, including:
Live View
Real‑time event notifications with images
Automated Incident Back Up
Emergency SOS
To cancel:
Tap Subscription in the app.
Tap Cancel subscription.
Your subscription will end on your next billing date, and no refund will be given for any partially completed month or year.
Troubleshooting Subscription and Account Access Issues
Subscription Manager Role
The Subscription Manager is the account holder responsible for managing payment details, changing plans, and other subscription-related actions. If you see a message stating you’re not the Subscription Manager, ensure you’re logged into the correct account.
Verifying Login Credentials
Ensure you’re signed into the app with the same email address or login method (e.g., Facebook, Google) used to activate the subscription.
If you suspect you used a different email, try signing in with that address.
Refreshing Your App Session
Log out of the app, reinstall it, and log back in to refresh your session and data.
Account Recovery
If you cannot access the account associated with the subscription, cancel the subscription linked to the inaccessible account and resubscribe using an account you control.
Post-Reset Subscription Prompt
After resetting and reconnecting your dashcam, the app may prompt you to subscribe again. Proceed with subscribing in the app to continue using the service. You won’t be charged for two subscriptions simultaneously, as the prior subscription becomes inactive after the reset.