Nextbase

This article shows you how to set up and install your Nextbase iQ dash cam for the first time using the iQ app, covers both OBD and fuse box power…

Getting started with iQ

This article explains what a voice command is on your iQ Dash Cam, how to use the wake word “Hey Dashcam”, and lists the main voice commands you can use…

How to use voice commands on your iQ Dash Cam

This article explains the two key voltage settings on your Nextbase iQ—SmartSense activation voltage and Low Power Cut-off—and how they control which mode the camera runs in based on your…

iQ voltage information: Driving, Parking, and Low Power modes

This article explains how to share your iQ Dash Cam with family or friends if you have a Protect Plus subscription, including how to add and remove shared users from…

How to share your iQ with family or friends

This article explains how to fit your Nextbase iQ in your vehicle, covering the different installation methods available.

How to install the Nextbase iQ Smart Dash Cam in your vehicle

This article explains how to scan the QR code on your Nextbase iQ Dash Cam during setup and gives step‑by‑step tips to fix scanning problems, such as bad angle, distance,…

How To Scan The QR Code When Setting Up Your iQ

This article explains what formatting an SD card does, why it is important for your Dash Cam, how to format it in the app, and what can happen if you…

Do I need to format the SD card in my iQ?

This article explains what Home Wi‑Fi Connect does on your iQ Dash Cam and how to set it up so you can quickly join your home network and download high‑quality…

How To Set Up Home Wi‑Fi Connect On Your iQ

This article explains why your iQ Dash Cam makes sounds while driving and how to turn the iQ sounds on or off in the iQ app so you can choose…

iQ Sounds

This article explains what the Status label in your Nextbase iQ app means and how to interpret the three main states: Online, Security Mode, and Offline.

What does the Status in your Nextbase iQ app mean?

This article explains what exposure is on your iQ dash cam, shows you how to adjust the exposure level in the iQ app, and provides tips and troubleshooting steps if…

Exposure

This article announces firmware 5.5.6 for iQ1K, iQ2K and iQ4K, improving rear camera connectivity, Live View stability, Voice Control and Emergency SOS performance, and includes steps to update the app…

IQ Firmware Release 5.5.6

Privacy Mode stops your iQ from recording video and audio inside your vehicle, so passengers and private conversations are not captured. The front and rear cameras continue to record outside…

What is Privacy Mode on your iQ Dash Cam?

This article explains where your iQ stores video files, which clips are uploaded to Nextbase Cloud, and how to read the file names so you can see when and how…

Understanding File Names & Storage On Your iQ

What are the requirements and processes for activating the free trial for the Nextbase iQ subscription?

Getting started with your iQ

This article explains why you should keep your iQ firmware up to date and how to install updates either through the Nextbase iQ app or manually using a computer so…

How To Update Your iQ Firmware

This article explains which countries each iQ Dash Cam region supports for 4G use and helps you choose the right iQ version for your location so mobile‑data‑based features work correctly.…

Which Countries Will My iQ Work In?

This article explains where to buy official spare parts and accessories for your Nextbase iQ Smart Dash Cam so you can replace or add mounts, cables, and other components when…

How to find spare parts for your iQ

This article explains why you might need to reboot your Nextbase iQ Dash Cam and how to restart it using the small button on the unit.

How To Reboot Your iQ Dash Cam

This article will help you if the QR code is not showing on your iQ dash cam during setup. The QR code is needed to create or connect your account…

What to do if the QR code is not appearing on your iQ dash cam

This article explains what to do if your iQ appears as offline in the iQ app. Offline usually means the app cannot contact the device because of a signal, power,…

What to do if your iQ dash cam is showing as offline

This article guides you through connecting a rear camera to your iQ and provides troubleshooting steps if you see no rear camera or experience an intermittent connection issue. This information…

What to do if your iQ rear camera is not connecting

Find out what's new, what's been fixed, and how each update helps your device perform at its best.

Firmware release notes

Troubleshooting

This article explains where iQ videos are saved (on the SD card and in the iQ app), how to find them in Events, Library, and Downloads, and what to check…

How Do I Find Videos In My iQ App?

This article explains how to share video recordings from your iQ dash cam, how to download footage to your smartphone first, and troubleshooting tips if downloads fail or sharing options…

Sharing Videos

This article explains what Date & Time Settings do on your iQ dash cam, shows you how to change them in the iQ app using automatic or manual options, and…

Date & Time Settings

This article explains what Driving Event Detection does on your iQ dash cam, shows you how to adjust its sensitivity levels in the iQ app, and provides tips and troubleshooting…

Driving Event Detection

This article explains iQ subscription payment requirements and accepted methods, shows you how to change your payment details in the iQ app, and provides tips and troubleshooting steps if payments…

Payments

This article explains which app permissions the Nextbase iQ app needs, why they matter, and how to manage notification settings so you don’t miss important alerts.

App Permissions & Notification Settings For Your iQ

This article explains how to view, manage, and change your Nextbase iQ subscription details, including upgrading, downgrading, changing the payment method, or cancelling the subscription, directly from the iQ app.

How To See And Manage Your Nextbase iQ Subscription

Viewing videos, subscriptions and payments

Viewing your footage and using the app

This article explains what Smart Sense Parking Mode is on your iQ dash cam, how to adjust its sensitivity and activation voltage in the iQ app, and troubleshooting tips if…

Smart Sense Parking Mode

This article explains how Witness Mode works on your iQ Dash Cam and shows you how to set it up in the iQ app. It also includes helpful troubleshooting steps…

Witness Mode

This article explains what Guardian Mode does on your iQ dash cam, shows you how to enable and adjust speed and location alerts in the iQ app, and provides tips…

Guardian Mode

Your Nextbase iQ uses radar sensors in the front and rear cameras to detect movement around your vehicle. In the iQ app you can change how sensitive this radar is, which affects…

Motion Sensitivity & Radar Settings On Your iQ

This article explains what Low Car Battery Mode does on your Nextbase iQ Dash Cam, why it exists, and how to adjust the low‑voltage cut‑off threshold in the iQ app…

What is Low Car Battery Mode?

This article explains what Emergency SOS is on your iQ Dash Cam, how to set it up in the iQ app, and important details such as permissions, network requirements, and…

What is Emergency SOS on your iQ Dash Cam?

Safety and Smart features

This article explains how to perform a reset on your iQ dash cam, this information is correct for iQ1K, iQ2K and iQ4K models.

How to reset your iQ

This article provides troubleshooting steps if your iQ camera is not powering on. This information relates to our iQ1K, iQ2K and iQ4K models.

Why isn’t my IQ powering on

This article shows how to access settings on your iQ app. This information is correct for iQ1K, iQ2K and iQ4K models.

How do I access iQ settings?

This article guides you through how to access footage on your iQ app. This information is correct for iQ1K, iQ2K and iQ4K models.

How to access your iQ footage

This article provides steps to access the Live View feature on your iQ camera. This information is correct for iQ1K, iQ2K, iQ4K cameras.

How to access Live View on your iQ

iQ Icons Explained

This article provides troubleshooting steps if your iQ Rear Camera shows as not connected on your iQ app. This information is correct for iQ1K, iQ2K and iQ4K models.

Why is my iQ rear camera not connected?

The article provides steps to format your SD card through the iQ App. This information is correct for iQ1K, iQ2K and iQ4K models

How to format your SD card on the iQ App

This article provides steps to help you locate the SD Card inside your iQ camera. This information is correct for iQ1K, iQ2K and iQ4K models.

Where to locate your SD card in your iQ

This article explains what red signal bars showing on the display of the iQ mean and provides some troubleshooting steps if you encounter this. This information is correct for iQ1K,…

What do red signal bars mean on my iQ camera?

This article provides step-by-step instuctions to download footage using the iQ app. This information is correct for iQ1K, iQ2K and iQ4K models.

How to download footage on your iQ app

How can I locate the serial number on my Nextbase iQ Dash Cam?

What are the recording times and SD card options for Nextbase dashcams?

Find answers and get help from Intercom Support and Community Experts

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iQ

Getting started with your iQ

Troubleshooting

Viewing your footage and using the app

Safety and Smart features

FAQ