Why firmware updates matter
Firmware updates keep your Nextbase Dash Cam running smoothly, improve reliability with the app, and give you access to the latest features. Updating regularly helps your Dash Cam stay compatible with new phones and accessories.
What is a firmware update?
A firmware update is a new version of the software that runs on your Dash Cam. It can:
Fix software and known issues
Improve performance and stability
Add new features and enhancements
Include security improvements
Why you should update your Dash Cam
Better app reliability
Improves communication between your Dash Cam and the Nextbase App
Helps with smoother file transfers and more reliable notifications
Reduces connection drops and unexpected errors
Access to new features
Unlocks the latest Dash Cam features as they are released
Enhances existing functions, such as parking modes or alerts
Keeps your Dash Cam feeling current over time
Software fixes and security
Fixes issues found after launch
Improves security and stability
Helps prevent crashes or glitches during recording
Device compatibility
Keeps your Dash Cam compatible with the latest smartphones and operating systems
Helps maintain support for new accessories and app updates
How to update your firmware
Update via the Nextbase App
Make sure your Dash Cam is paired with the Nextbase App.
Open the app with your Dash Cam powered on and connected.
If a firmware update is available, the app will notify you and guide you through the steps on‑screen.
Keep your Dash Cam powered during the update and do not disconnect until the process completes.
Update manually via SD card
Visit the official Nextbase support page and navigate to the Firmware section for your Dash Cam model.
Download the latest firmware file to your computer. If the file is in a ZIP format, extract it to access the firmware file.
Insert your SD card into your computer using an SD card reader.
Back up any important recordings, as formatting will erase all data.
Format the SD card:
On Windows: Open File Explorer, right-click the SD card, and select "Format."
On Mac: Open Finder, locate the SD card, and choose "Format."
Select the appropriate file system:
FAT32 for cards up to 32 GB
exFAT for cards larger than 32 GB
Ensure "Quick Format" is selected and start the process.
Copy the downloaded firmware file to the root directory of the SD card (not inside any folder).
Safely eject the SD card and insert it into your Dash Cam while it is powered off.
Connect the Dash Cam to a power source and turn it on. The update process will start automatically.
Do not remove the SD card or disconnect power during the update. The Dash Cam may restart during the process.
Once the update is complete, format the SD card again using the Dash Cam’s settings menu before regular use.
Troubleshooting firmware update issues
If you are having trouble completing a firmware update via the Nextbase App, check the points below:
Ensure Wi‐Fi is enabled on your phone.
If you use a VPN, turn it off during the update.
Disconnect from other Wi‐Fi networks (for example, home Wi‐Fi) and try again.
Disable automatic Wi‐Fi reconnection so your phone does not switch back to familiar networks.
If your vehicle has Android Auto or Apple CarPlay, disconnect your phone from it while updating.
Check app permissions on your phone:
Go to Settings → Apps → Nextbase App → Permissions
Turn on all requested permissions (for example, Location, Nearby Devices, Local Network, Notifications).
Check for firmware updates every 2–3 months to ensure your Dash Cam remains up to date with the latest improvements and features.