Why firmware updates matter
Firmware updates keep your Nextbase Dash Cam running smoothly, improve reliability with the app, and give you access to the latest features. Updating regularly helps your Dash Cam stay compatible with new phones and accessories.
What is a firmware update?
A firmware update is a new version of the software that runs on your Dash Cam. It can:
Fix software and known issues
Improve performance and stability
Add new features and enhancements
Include security improvements
Why you should update your Dash Cam
Better app reliability
Improves communication between your Dash Cam and the Nextbase App
Helps with smoother file transfers and more reliable notifications
Reduces connection drops and unexpected errors
Access to new features
Unlocks the latest Dash Cam features as they are released
Enhances existing functions, such as parking modes or alerts
Keeps your Dash Cam feeling current over time
Software fixes and security
Fixes issues found after launch
Improves security and stability
Helps prevent crashes or glitches during recording
Device compatibility
Keeps your Dash Cam compatible with the latest smartphones and operating systems
Helps maintain support for new accessories and app updates
How to update your firmware
Update via the Nextbase App
Make sure your Dash Cam is paired with the Nextbase App.
Open the app with your Dash Cam powered on and connected.
If a firmware update is available, the app will notify you and guide you through the steps on‑screen.
Keep your Dash Cam powered during the update and do not disconnect until the process completes.
Update manually via SD card
Visit the Nextbase website and download the latest firmware for your Dash Cam model.
Insert your SD card into your computer.
Copy the firmware file to the main folder of the SD card.
Safely eject the SD card and insert it into your Dash Cam.
Power on the Dash Cam and follow any on‑screen prompts to install the update.
Wait until the update has finished and the Dash Cam restarts.
Troubleshooting firmware update issues
If you are having trouble completing a firmware update via the Nextbase App, check the points below:
Ensure Wi‑Fi is enabled on your phone.
If you use a VPN, turn it off during the update.
Disconnect from other Wi‑Fi networks (for example, home Wi‑Fi) and try again.
Disable automatic Wi‑Fi reconnection so your phone does not switch back to familiar networks.
If your vehicle has Android Auto or Apple CarPlay, disconnect your phone from it while updating.
Check app permissions on your phone:
Go to Settings → Apps → Nextbase App → Permissions
Turn on all requested permissions (for example, Location, Nearby Devices, Local Network, Notifications).