Nextbase

Firmware updates improve your Dash Cam with:

- New features
- Bug fixes
- New language support
- Better app connections

Always use the latest version to avoid issues from outdated firmware.

How do I check my firmware version?

Go to Setup &gt; System Info in the Dash Cam menu.

Note the version (starts with "R", e.g., R12.6).

Visit your model's <a href="https://www.nextbase.com/en-gb/help-and-support/" rel="nofollow noopener noreferrer" target="_blank">support page</a>.

Update if your version differs from the latest listed.

1. Go to Setup &gt; System Info in the Dash Cam menu.
2. Note the version (starts with "R", e.g., R12.6).
3. Visit your model's <a href="https://www.nextbase.com/en-gb/help-and-support/" rel="nofollow noopener noreferrer" target="_blank">support page</a>.
4. Update if your version differs from the latest listed.

Copy .bin file to the root of the SD card.

Insert SD card into powered-off Dash Cam.

Plug into power, the update will start automatically.

Ensure the camera is connected to a power supply throughout the update.

1. Visit your model's <a href="https://www.nextbase.com/en-gb/help-and-support/" rel="nofollow noopener noreferrer" target="_blank">support page</a>.
2. Download latest firmware (.bin file).
3. Format SD card on computer.
4. Copy .bin file to the root of the SD card.
5. Insert SD card into powered-off Dash Cam.
6. Plug into power, the update will start automatically.
7. Ensure the camera is connected to a power supply throughout the update.

Method 2: MyNextbase Player (Series 2 only)

Install <a href="https://update.replay.nextbase.co.uk/download/latest?app=mynextbase-player" rel="nofollow noopener noreferrer" target="_blank">MyNextbase Player</a>.

Connect Dash Cam to computer via USB cable.

Select Firmware Update on Dash Cam screen.

Click Update Dash Cam in MyNextbase Player.

1. Install <a href="https://update.replay.nextbase.co.uk/download/latest?app=mynextbase-player" rel="nofollow noopener noreferrer" target="_blank">MyNextbase Player</a>.
2. Connect Dash Cam to computer via USB cable.
3. Select Firmware Update on Dash Cam screen.
4. Click Update Dash Cam in MyNextbase Player.

Method 3: MyNextbase Connect (Series 2 Wi-Fi models only)

Open the MyNextbase Connect App and power on the camera.

Make sure the camera is showing as 'Connected' on the homepage of the app.

Press the Menu button (three lines) at the top left of the homepage.

The App will search for any necessary updates and will prompt to update if any newer versions are found.

1. Open the MyNextbase Connect App and power on the camera.
2. Make sure the camera is showing as 'Connected' on the homepage of the app.
3. Press the Menu button (three lines) at the top left of the homepage.
4. Press My Dash Cam.
5. Press Check for updates.
6. The App will search for any necessary updates and will prompt to update if any newer versions are found.

Note: If Keep User Settings is ON, Dash Cam boots normally. If OFF, complete first-time setup after update. SD card files unaffected.

Back up any needed SD card files before an update.

Keep Keep User Settings ON if you would like to keep customised settings after an update.

- Back up any needed SD card files before an update.
- Keep Keep User Settings ON if you would like to keep customised settings after an update.

Update doesn't start (SD card): Reformat SD card using a PC/Laptop, redownload .bin file, ensure Dash Cam powered off when inserting.

"No update available" (MyNextbase Player): Confirm USB directly to Dash Cam (not mount), select Firmware Update screen first.

App update (MyNextbase Connect): Ensure Wi-Fi is enabled on the phone and not connected to any other Wi-Fi networks, disable VPN/antivirus.

Dash Cam resets to setup after update: Normal if Keep User Settings OFF, complete setup process.

Stuck mid-update: Do not unplug; wait 10 minutes. If frozen, repeat with fresh SD card/firmware file.

- Update doesn't start (SD card): Reformat SD card using a PC/Laptop, redownload .bin file, ensure Dash Cam powered off when inserting.
- "No update available" (MyNextbase Player): Confirm USB directly to Dash Cam (not mount), select Firmware Update screen first.
- App update (MyNextbase Connect): Ensure Wi-Fi is enabled on the phone and not connected to any other Wi-Fi networks, disable VPN/antivirus.
- Dash Cam resets to setup after update: Normal if Keep User Settings OFF, complete setup process.
- Stuck mid-update: Do not unplug; wait 10 minutes. If frozen, repeat with fresh SD card/firmware file.

This article explains what Dash Cam firmware is and why updates matter, shows how to check your version and update it via SD card, MyNextbase Player, or the app, and offers tips if updates fail or the Dash Cam resets.

What is firmware and how do you update it?

Find answers and get help from Intercom Support and Community Experts

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What is firmware and how do you update it?

Why update firmware?

How do I check my firmware version?

How do I update firmware?

Method 1: SD card (PC/Mac) - Most common

Method 2: MyNextbase Player (Series 2 only)

Method 3: MyNextbase Connect (Series 2 Wi-Fi models only)

Extra tips

Troubleshooting