Wi-Fi password for Series 1 Dash Cams
Series 1 models (300W, 312GW, 380GW, 380GWX, 412GW, 512GW, 612GW, Duo HD, Mirror) use the default password: 12345678
This password appears on the camera screen when in Wi-Fi mode. (300W, 380GW, 380GWX lack screens but still use this password.)
Models with no password needed
Series 2 and newer (322GW, 422GW, 522GW, 622GW, Piqo, 385) automatically generate passwords via the MyNextbase Connect or Nextbase app. No manual password entry required.
Can the Wi-Fi password be changed?
The password can only be changed on the 380GW and 380GWX models, as these cameras can have their Wi-Fi signal left on during normal recordings. All other models cannot have Wi-Fi password changed, for these models there is no need to change the password, as only one connection at a time is permitted and the Dash Cam has to be in Wi-Fi mode which needs to be manually activated.
Resetting the Wi-Fi Password on 380GWX
Method 1: Factory Reset
Locate the reset button on the side of the dash cam, near the power button.
Press and hold the reset button for 10 seconds.
Release the button and wait for the dash cam to restart.
After the reset, the Wi-Fi password will be restored to 12345678.
Method 2: Firmware Update via USB
Connect the dash cam to a computer using the supplied USB cable.
Press and hold the red exclamation mark (Protect) button while connecting the USB cable.
Release the button when the Wi-Fi button starts flashing blue, indicating update mode.
The dash cam will appear as a removable drive named "NEXTBASE."
Download the latest firmware for the 380GWX from the official Nextbase support page.
Extract the downloaded ZIP file and copy the .bin firmware files to the root of the dash cam drive (not inside any folder).
Safely eject the dash cam from the computer.
Place the dash cam back onto its mount and ensure the power cable is connected.
Wait for the red LED to flash quickly during the update. Once it stops and the dash cam returns to normal operation, the update is complete.
The Wi-Fi password will now be reset to 12345678.
Method 3: Firmware Update via SD Card
Download the latest firmware for the 380GWX from the official Nextbase support page.
Extract the downloaded ZIP file on your computer to obtain the firmware files (with a .bin extension).
Remove the microSD card from the dash cam and connect it to your computer using an SD/microSD adapter.
Format the microSD card to erase all contents (optional but recommended).
Copy the extracted firmware files to the root of the microSD card (not inside any folder).
Safely eject the microSD card and insert it back into the dash cam.
Mount the dash cam and connect it to power as usual.
The dash cam will automatically detect the firmware files and begin the update process.
Once the update is complete, the Wi-Fi password will be reset to 12345678.
Extra tips
Check camera screen for password display when Wi-Fi activates on applicable models.
Disable other Wi-Fi devices nearby during pairing to avoid interference.
Troubleshooting
If you are receiving a 'Wrong Password' error, confirm you're using 12345678 exactly (8 digits, no spaces). Restart Wi-Fi mode on camera if the issue persists.
If the cameras Wi-Fi is not visible, ensure the Wi-Fi mode has been manually activated and there are no other Wi-Fi connections that could be interfering. Disable VPNs/Antivirus whilst trying the connection.
If your password works but disconnects, make sure the camera is powered on and in range, remove any other Wi-Fi connections, avoid CarPlay/Android Auto during setup.
Ensure the firmware files are placed in the root directory of the SD card or USB drive, not inside any folders.
If the dash cam does not appear as a drive when connected via USB, try pressing the reset button on the side and reconnecting.
For SD card updates, make sure the card is properly formatted and compatible with the dash cam.
If you experience connectivity issues after resetting the Wi-Fi password, ensure your phone is not connected to the car via Bluetooth, CarPlay, or Android Auto. Also, confirm that the Nextbase app (MyNextbase Connect or CamViewer) has all necessary permissions enabled.