Before you start
These steps delete all files from the app's Downloads section (SD card files stay safe). Back up needed files first. Keep Dash Cam plugged into mains power.
Steps for Dash Cam
Make sure your camera is plugged into a power supply.
Press and hold the button on the Piqo for 10 seconds.
The device will reset to default settings. The LED ring will briefly flash yellow, then return to red.
Steps for phone
Open your phone’s Settings and go to Connections → Bluetooth
Tip: (On some Android phones, go straight to Bluetooth).
Find your Nextbase Dash Cam in the paired devices list.
Press and hold it, then select Unpair device.
Uninstall the Nextbase App.
Restart your phone.
Reinstall the Nextbase App from the Play Store or App Store.
After reset
Your Dash Cam is now restored to factory settings.
Follow the first-time setup process again, making sure to allow all permissions requested by the app.
Extra tips
Charge Piqo fully before reset for stable operation.
Back up Protected files from SD card to phone first.
Test connection immediately after reinstalling app.
Troubleshooting
Piqo won't reset: Hold button longer (15 seconds) with full power.
App won't pair after reset: Forget Bluetooth again, restart both devices.
Permissions blocked: Check phone settings > Nextbase App > Permissions.