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How to Reset the Nextbase App Connection (Gen 2)

This article explains how to fully reset the connection between your Gen 2 Dash Cam and the Nextbase App, then set it up again from scratch.

Before you start

  • These steps will delete all files in the Downloads section of the app (files on your SD card will not be deleted).

  • Keep your Dash Cam plugged into mains power during the whole process.

Reset the Dash Cam

  1. On the Dash Cam screen, stop recording by tapping the flashing recording icon (bottom left).

  2. Tap the Settings (cogwheel) icon (top left).

  3. Select Setup to open the setup menu.

  4. Find Default Settings.

  5. Tap Yes, then OK to confirm.

  6. The Dash Cam will restart with factory settings.
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Reset the connection on iPhone

  1. Open the Settings app on your iPhone.

  2. Go to Bluetooth.

  3. Find your Nextbase Dash Cam in the list of paired devices.

  4. Tap the “i” icon next to it.

  5. Select Forget This Device, then confirm.

  6. Find and uninstall the Nextbase App from your iPhone.

  7. Restart your iPhone.

  8. Go to the App Store and reinstall the Nextbase App.

Reset the connection on Android

  1. Open Settings on your Android phone.

  2. Go to Connections (or Connected devices / Bluetooth, depending on your device).

  3. Open Bluetooth.

  4. Find your Nextbase Dash Cam in the paired devices list.

  5. Tap the cogwheel (settings) icon next to it.

  6. Select Forget (or Unpair).

  7. Find and uninstall the Nextbase App from your phone.

  8. Restart your phone.

  9. Go to the Google Play Store and reinstall the Nextbase App.

After the reset

  • Your Dash Cam is now restored to factory settings.

  • Open the Nextbase App and follow the on‑screen steps to connect again to your Dash Cam.

  • When prompted, allow all requested permissions (Bluetooth, Location, Notifications, and Local Network or Nearby Devices) to ensure a stable connection.

Extra tips

  • Turn off battery optimisation or app hibernation for the Nextbase app so it can run reliably in the background.

  • Keep Bluetooth, Location, and Wi-Fi enabled during drives for the most stable Dash Cam connection.

  • Restart both your phone and Dash Cam after permission changes to refresh the connection.

  • Check permissions after iOS or Android updates, as they can reset app access automatically.

Troubleshooting

The Dash Cam does not appear in Bluetooth

  • Make sure the Dash Cam is powered on and not still recording.

  • Try restarting both the Dash Cam and your phone, then check Bluetooth again.

The app still does not connect after reset

  • Confirm you removed the old Bluetooth pairing before reinstalling the app.

  • Check that all permissions are allowed for the Nextbase App in your phone settings.

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