Recommended permissions
The app works best when you allow the permissions below. This helps your phone stay connected to your Dash Cam and ensures you receive important alerts.
Nearby devices
Lets your phone find and connect to your Dash Cam
Required for pairing and maintaining a stable connection
Notifications
Sends alerts about your Dash Cam, such as connection updates and events
Recommended so you do not miss important information
Location
Helps your phone connect to your Dash Cam reliably
Set to “Always allow” for the most stable connection
App hibernation (Android only)
Allows the app to run in the background
Helps improve reconnection with your Dash Cam when you reopen the app
Local network (iOS only)
Enables a direct Wi‐Fi link between your phone and Dash Cam
Needed for video downloads, firmware updates, and setup
Brief connect/disconnect/reconnect behavior during Wi-Fi transitions is normal and does not indicate an issue if transfers are functioning correctly.
How to change permissions later
If you have already set up the app and want to adjust permissions, you can do this in your phone settings.
On Android
Open Settings on your phone.
Tap Apps (or Apps & notifications, depending on your device).
Find and tap Nextbase App.
Tap Permissions.
Turn each permission On as needed (Nearby devices, Location, Notifications).
Check any Battery or App hibernation settings and allow the app to run in the background.
On iPhone (iOS)
Open the Settings app on your iPhone.
Scroll down and tap Nextbase.
Check and adjust:
Location (set to Always)
Local Network
Notifications
Extra tips
If the app struggles to connect, check Location and Nearby devices (Android) or Local network (iOS) first.
If you are not getting alerts, confirm Notifications are allowed and not muted.
After changing permissions, reopen the Nextbase App and reconnect to your Dash Cam.- Ensure your dashcam firmware and Nextbase app are updated to the latest versions to avoid persistent issues.
Always disconnect from other networks or vehicle systems before connecting to the dash cam.
Use the app's multi-select download feature to save videos directly to your phone’s gallery.
Troubleshooting
The app will not connect to the Dash Cam
Disable any VPN or mobile antivirus software on your phone.
Disconnect from other Wi-Fi networks by temporarily forgetting them.
Disable Apple CarPlay or Android Auto if they are active.
Keep your phone within approximately 10 feet of the dash cam.
Ensure your phone’s Wi-Fi is enabled.
Remove or forget any existing Bluetooth pairing with the dash cam.
Restart both your phone and the dash cam.
Force-close and reopen the Nextbase app.
Temporarily disable Adaptive/Smart Wi-Fi, Wi-Fi Assist, or Auto switch to mobile data during transfers.
Keep the phone close to the dash cam and avoid switching apps during downloads.
You are not receiving notifications
Check that notifications are allowed for the Nextbase App in your phone settings.
Make sure “Do Not Disturb” or Focus modes are not blocking alerts.
Video downloads are slow or failing
Confirm Local network (iOS) or Wi‐Fi permissions are enabled.
Move closer to the Dash Cam to improve the connection. If issues persist after trying these steps, see the Reset and Re-Pair section below for detailed instructions.- Temporarily turn off mobile data during transfers.
Disconnect from vehicle systems like CarPlay or Android Auto before downloading.
Use the app's multi-select download feature to save videos directly to your phone’s gallery.
Keep the phone close to the dash cam and avoid multitasking during downloads.### Dash Cam Disconnecting While Browsing Files
Periodically tap the dash cam to reset the inactivity timer.
Temporarily disable Parking Mode while browsing.### Reset and Re-Pair Devices
Remove Old Connections:
Uninstall the MyNextbase app.
Forget/remove the dash cam in your phone’s Bluetooth and Wi-Fi settings.
Reset the Dash Cam:
Go to Settings > Setup > Keep User Settings > Off.
Select Default Settings > OK to restart the dash cam.
Reinstall and Allow Permissions:
Reinstall the MyNextbase app and allow all required permissions (Bluetooth, Wi-Fi, Location, Nearby Devices, Local Network).
Pair from Within the App:
Open the app and pair the phone with the dash cam while keeping them close.
Optional: Enable Airplane Mode and manually turn on Wi-Fi and Bluetooth before pairing.#### iOS-Specific Steps
Forget the dash cam in Bluetooth settings.
Delete the MyNextbase app and restart the phone.
Reinstall the app and allow all permissions (Bluetooth, Wi-Fi/Local Network, Photos/Media, Notifications).
Android-Specific Steps
Unpair the dash cam in Bluetooth settings.
Uninstall the MyNextbase app and restart the phone.
Reinstall the app and grant all permissions (Bluetooth, Wi-Fi/Local Network, Storage, Notifications).