Nextbase

Use this article when you want to view recordings stored on a 385GWX or 385GW Dash Cam through the Nextbase app.

Make sure the Dash Cam is powered using the supplied power cable.

Make sure a compatible SD card is inserted.

Make sure the Nextbase app is installed on your mobile device.

Make sure your mobile device is connected to the Dash Cam via Bluetooth.

- Make sure the Dash Cam is powered using the supplied power cable.
- Make sure a compatible SD card is inserted.
- Make sure the Nextbase app is installed on your mobile device.
- Make sure your mobile device is connected to the Dash Cam via Bluetooth.

If you need help connecting, follow the <a href="https://support.nextbase.com/en/articles/612156-how-to-connect-your-nextbase-385gwx-and-385gw-dash-cam-to-the-nextbase-app">How To Connect Your Nextbase 385GWX And 385GW Dash Cam To The Nextbase App | Nextbase Support</a> article.

Open the Nextbase app on your mobile device.

Tap Library at the bottom of the screen.

1. Open the Nextbase app on your mobile device.
2. Tap Library at the bottom of the screen.

Wait for the Nextbase app to connect to the Dash Cam.

Your recordings will appear as thumbnails.

The most recent recordings will appear first.

Tap a recording thumbnail to play the video.

1. Wait for the Nextbase app to connect to the Dash Cam.
2. Your recordings will appear as thumbnails.
3. The most recent recordings will appear first.
4. Tap a recording thumbnail to play the video.

Once the Nextbase app has connected to the Dash Cam, recordings stored on the Dash Cam should appear as thumbnails within Library.

Selecting a thumbnail will open the recording for playback.

Check that the Dash Cam is connected to the Nextbase app.

Make sure Wi-Fi is enabled on your mobile device.

Make sure the SD card is correctly inserted and formatted.

- Check that the Dash Cam is connected to the Nextbase app.
- Make sure Wi-Fi is enabled on your mobile device.
- Make sure the SD card is correctly inserted and formatted.

Disconnect from other Wi-Fi networks, including your home Wi-Fi.

Disconnect from Android Auto or Apple CarPlay.

Check that all Nextbase app permissions are enabled.

Close the Nextbase app, wait one minute and reopen it.

Forget the Dash Cam in your mobile device's Wi-Fi and Bluetooth settings, then reconnect.

Turn on Airplane Mode, then manually turn Wi-Fi and Bluetooth back on.

Temporarily turn off mobile data or smart network switching.

Check that the SD card is correctly inserted and formatted.

Check for any available firmware updates for the Dash Cam.

1. Disconnect from other Wi-Fi networks, including your home Wi-Fi.
2. Turn off any VPN on your mobile device.
3. Turn off automatic Wi-Fi reconnection.
4. Disconnect from Android Auto or Apple CarPlay.
5. Check that all Nextbase app permissions are enabled.
6. Close the Nextbase app, wait one minute and reopen it.
7. Forget the Dash Cam in your mobile device's Wi-Fi and Bluetooth settings, then reconnect.
8. Turn on Airplane Mode, then manually turn Wi-Fi and Bluetooth back on.
9. Temporarily turn off mobile data or smart network switching.
10. Check that the SD card is correctly inserted and formatted.
11. Check for any available firmware updates for the Dash Cam.

If recordings still do not appear after completing the relevant steps, contact Nextbase Customer Support for further assistance.

This article explains how to view recordings from your Nextbase 385GWX or 385GW Dash Cam using the Nextbase app.

View Recordings in the Nextbase App - 385GWX and 385GW Dash Cam

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View Recordings in the Nextbase App - 385GWX and 385GW Dash Cam

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