Basic reset steps
If your Dash Cam isn't turning on, follow these steps in order:
Unplug the power supply and rear camera (if applicable).
Remove the SD card from the Dash Cam.
Plug the power supply back into the Dash Cam.
Press the reset button on the bottom of the device.
If using a rear camera module, unplug it before pressing the reset button. Rear cameras can draw additional power, which may affect the reset process.
The camera should now turn on.
Why does this happen?
Most common causes:
SD card problems: SD card may need formatting, is incompatible, or has failed
Power supply issues: Not enough power through cable
Overheating or temporary glitch: Reset clears these
SD card compatibility: Ensure the SD card meets U1 or U3 speed ratings and capacity limits.
What do I do if my camera works without SD card?
Format the SD card on a computer (FAT32 format).
Test in Dash Cam if issues persist, replace it with Nextbase branded high-endurance SD card.
Ensure the SD card is formatted to FAT32 and meets the required specifications, such as U1 or U3 speed ratings and appropriate capacity for your model.
What do I do if my problem occurs without SD card?
Try a different power supply or 12V socket.
Test with another USB cable if using USB power.
Confirm power supply provides enough current (at least 2A for most models).
Use a direct power connection by plugging the cable directly into the dash cam, bypassing the mount, to rule out connection issues.
Test the dash cam indoors using the included USB cable and a phone charger to identify if the issue is related to the vehicle's power supply.
Extra tips
Always remove SD card before reset, it's the most common fix.
Use Nextbase-branded SD cards and power adapters for guaranteed compatibility.
Keep power cable connections clean and secure.
Test power supply with another device (phone charger) first.