What does the standard warranty cover?
Nextbase offers a 12-month standard warranty on all dash cams and accessories when purchased directly from ourselves. It covers manufacturing defects that occur during normal use.
What extended warranty options are available?
Extended warranties are available through the Nextbase website. Protect subscription and Road Safety Club members receive extended coverage automatically.
Please note: Road Safety Club is only available on 322GW, 422GW, 522GW and 622GW.
How do I make a warranty claim?
If you need to make a warranty claim or request a repair for your Nextbase dashcam, the process will depend on whether you purchased the product from a retailer or directly from Nextbase.
Warranty Claims for Products Purchased from a Retailer
Return the Product to the Retailer: Bring the dashcam, along with any accessories, to the retailer where you made the purchase. Ensure you have proof of purchase, such as a receipt or a bank statement showing the transaction.
Inform the Retailer of Troubleshooting: If you have already completed troubleshooting steps with Nextbase, inform the retailer. This can help expedite the process.
Retailer Coordination with Nextbase: Some retailers may need to contact Nextbase directly to obtain an RMA (Return Merchandise Authorization) number. This number is required to process the exchange or replacement.
Testing and Replacement: The retailer may test the product or check its fitting before approving a replacement under their warranty terms.
Warranty Claims for Products Purchased Directly from Nextbase
Contact our Support Team by emailing [email protected]
Outline any troubleshooting steps you may have already carried out along with your proof of purchase
They will cross reference any troubleshooting methods with you. If they are unable to resolve your issue an RMA will be provided
Package the camera and ship the device at your earliest convenience with the RMA number printed on the front.
Once your item is received our engineers will handle it from there, turn around can be up to 2 weeks.
For full details, see the warranty policy: Nextbase Warranty Policy.
Extra tips
Keep your purchase receipt, as you will need the date and retailer details for any claim.
Check your Protect subscription status in the app to confirm extended coverage applies.
Test your dash cam regularly so you spot issues within the warranty period.
Inform the retailer if you have already completed troubleshooting steps with Nextbase, as this can help expedite the process.
If you don’t have the original receipt, a bank statement showing the purchase is usually acceptable as proof of purchase.
Troubleshooting
If a retailer cannot help, contact Nextbase support directly with your proof of purchase.
If your device is out of warranty, contact Nextbase for further instructions.
Retailers may need to contact Nextbase to obtain an RMA (Return Merchandise Authorization) number, which is required to process exchanges or replacements.