What does the standard warranty cover?
Nextbase offers a 12-month standard warranty on all dash cams and accessories when purchased directly from ourselves. It covers manufacturing defects that occur during normal use.
What extended warranty options are available?
Extended warranties are available through the Nextbase website. Protect subscription and Road Safety Club members receive extended coverage automatically.
Please note: Road Safety Club is only available on 322GW, 422GW, 522GW and 622GW.
How do I make a warranty claim?
Visit the retailer where you purchased the device for help with your claim. Alternatively, submit a support ticket through the Nextbase help centre.
For full details, see the warranty policy: Nextbase Warranty Policy.
Extra tips
Keep your purchase receipt, as you will need the date and retailer details for any claim.
Check your Protect subscription status in the app to confirm extended coverage applies.
Test your dash cam regularly so you spot issues within the warranty period.
Troubleshooting
If a retailer cannot help, contact Nextbase support directly with your proof of purchase.
If your claim is denied, double-check the issue is a manufacturing defect, not damage from use or installation.
If your device is out of warranty, contact Nextbase for further instructions.