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5 comments

Date Votes
  • Ryan H
    • Edited

    I'm sorry to hear about your sticky pad, these don't come unstuck very often, but thankfully we have these parts available on our website. 

    https://nextbase.co.uk/accessories-parts/?_bc_fsnf=1&Filter+by+accessories+type=Suction+Cups+and+Sticky+Pads 

    If you decided to purchase a pad, I highly recommend following these steps to ensure that it's securely fixed to your windscreen, to avoid it coming untuck again:

    1. With the Dash Cam attached to the mount (adhesive film still attached), plug the Dash Cam into a power supply.
    2. Hold the Dash Cam up to the windscreen to find an appropriate mounting position.
    3. Use the screen on the Dash Cam to check the viewing angle. 
    4. Clean the selected area with a good quality degreaser (we recommend isopropyl alcohol or glass cleaner).
    5. Rub down the area with a microfibre cloth (or similar) to remove any residue. Ensure the area is left completely dry. 
    6. Unplug the power cable and remove the Dash Cam from the mount.
    7. Peel off the plastic film, exposing the adhesive pad.
    8. Firmly apply pressure evenly to the mount and wiggle it to ensure the maximum surface area of the pad is used.
    9. Never remove the adhesive as once taken off you experience ongoing issues. 
    10. Leave it for around 30 minutes to give it time to bond to the windscreen.
    11. Place the Dash Cam back onto the mount and reattach the power cable and rear camera (if applicable). 
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  • Steven Hendricks
    • Edited

    I continue to have similar problems with my 622GW falling off the windshield, but not with it sticking to the glass. The failure is between the adhesive pad and the Click and Go mounting plate. The tape loses adhesion to the plate, not the glass.  During the south Texas summer heat it fails in a matter of days.  It holds for much longer during the fall, winter and spring.  The plate and windshield have been thoroughly cleaned with alcohol before reapplying to the windshield with new 3M VHB tape, but it continues to fail. The adhesive will last longer if the camera is removed from the mount when not in use, but this is not convenient. I've considered buying the suction cup mount to try, but reviews on Amazon say it doesn't work in hot climates.

     

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  • Lewis

    Hello, thanks for your comment. Could you please raise this request with NAsupport@Nextbase.com. They will be able to help with replacement parts. 

    Kind regards, 

    0
  • Joel C Henscheid

    Mine falls off as well. Most often in the hotter days. I also have the suction cup mount. It does pretty good but also falls off on hot days. It may just be that the cameras are too heavy. I don't think it helps that the mount is not holding the camera in a balanced orientation. So there is a small side torque due to the imbalance of the weight of the camera on the mount. Very frustrating!

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  • Lewis

    Hello, thanks for your comment. Could you please get in contact with Support@nextbase.com. They will be able to help with any replacement parts that you need. 

    Kind regards, 

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