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Stops recording intermittently.

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15 comments

  • Official comment
    Dan

    I'm sorry to hear you're having a recording issue with your camera, usually, a recording issue occurs when there's a failure of the SD card in use as the dash cam relies upon this to be functioning well in order to communicate when writing new files.

    SD cards can fail for several reasons, but the most common causes are:

    1. A lack of regular formatting taking place - we recommend performing a format of the SD card every 2-3 weeks with normal use of the dash cam, this ensures that any unwanted files are removed and that your normal recordings aren't impacted by a large amount of protected files on the SD.

    2. An incorrect SD card being used - Not all SD cards are dash cam compatible and can fail after a period of use, the timescale for card failure can be indeterminate. For best results we only recommend Nextbase SD cards for use with Nextbase dash cams.

     

    I would suggest unplugging your rear camera and checking if the issue still persists, as a loose connection may not be immediately apparent but can impact the recording function of the dash cam if the SD card is believed to be suitable and in good health. With only the front dash cam in use, check to see if the recording situation improves.
    If yes; check the connection points between the front and rear cameras and look for any looseness and ensure that the connectors are pressed firmly together.
    If no; the SD card is likely failing and in this case the best course of action will be to replace the SD card with another Nextbase branded U3 format.

    If you do encounter any issues following the above steps or that these do not help to resolve, then please be sure to contact our support teams at support@nextbase.com or call from the number found on our contact us pages at Nextbase.com.

  • Scott Bearman-Brown

    I have used a nextbase card and a SanDisk (you know the market leader in memory card technology).

    The camera rejects them and it’s not acceptable. Clearly defective design/build

    1
  • 322GW Freezing

    Hi, like stated earlier, I have the same issue like Scott, I bought an SD card from Nextbase, same specifications as it was initialy, but with no luck. Obviously as soon as the warranty went the device stopped working, what should I do now? It seems like this is a common issue with your products. I just want you to replace my product as it’s not fair what is happening, I bought a product for nearly £200 and it’s not performing as it should.

    1
  • Scott Bearman-Brown

    James - I have emailed as you suggested but have had not response in weeks. To add to the list of faults with the camera:

    It does not record. It has a Nextbase card supplied directly by Nextbase

    The screensaver does not function - it simply stays on the live view

    If I try to switch screensaver on/off it makes no difference. I have also tried changing it to the speedometer view and this does not work either.

    The camera is clearly faulty and this is simply not acceptable in something of it's age

    1
  • 322GW Freezing

    Hi, I have a similar issue with my 322gw, the dashcam records 3 loops of 1 minutes each and after that it freezes, I formatted the Sd card, I have reset the settings, I changed the loop to every 3 min from every 1 min, I bought a new sd card 64GB, same size as before, from Nextbase, but same issue, formatted the new sd card, still no luck, updated to the lates update, connected to the laptop and try to see what I can do from the app, but nothing worked. I have noticed that a lot of Nextbase users are experiencing similar issues after about 1.5 to 2 years, I start using my dashcam after 1 year and 6 month from purchase, it was always in it's box on the office desk, no humidity no shock no cold or hot temperatures, optimum conditions of storage I would say and I used it for 1 month and this happened. I am just so confused why it happened as it wasn't used for a long time and always it seams that it breaks exactly after the warranty expires. Can anyone please help as I don't want to throw out the window £170 for something that is not doing it's only job which is record.  Thank you.

    0
  • Richard

    Hi

    Thanks for your message - I'd recommend getting in touch with support at the email address below, so we can work out the best way to get your cameras up and running again ASAP:

    support@nextbase.co.uk

    0
  • keith taylor

    I have experienced the same problem and not for the first time , this happened today only recording part of my journey , l only checked the recording as a car hit my rear side mirror as was waiting to turn right and just drove off so no recording of the drivers reg No .
    This is is my second Next base dash cam I have had and had the same problem with the first one .

    0
  • Ryan

    Hi Keith

    I'm sorry to hear about the problem you're experiencing, this is certainly not something we would expect from our Dash Cams. Recording inconsistencies and freezing events are usually caused by one of two things:

    1. The SD card - It's not compatible, hasn't been formatted in a long time or it's faulty.
    2. The connection with the rear camera is poor - This can usually be fixed by checking over the rear cam port and making sure the cable is plugged in fully (at both ends).

    When you bought your new camera, did you insert the SD card from your old camera? If so, this would explain why you're having this problem with both, the card might be at fault.

    0
  • Scott Bearman-Brown

    I have exactly this same issue. Card is correct spec, has been formatted, and device age is in line what what other users have experienced. This is utterly appalling that it’s clearly a hardware failure on nextbase’s part, and paying nearly £200 for something which is then junk after a little over a year is disgusting. Please let me know how you’ll replace my item as it’s clearly not fit for purpose

    0
  • James

    Hello Alex, from your support ticket I can see that you returned the Nextbase SD card before trying it in your device. If you are still having issues with your device not recording, please get in touch with us at support@nextbase.com

    0
  • 322GW Freezing

    Hi James, thank you for your response. I have returned the SD card as I have purchase one from Halfords as the original one was lost in mail and the second one came later. I have a new SD card and still not recording. I will get in touch with support, hopefully this will sort the issue. Thank you.

    0
  • Scott Bearman-Brown

    I see my previous comment is still 'pending after 4 days' - this feels like a deliberate act from Nextbase not to engage with customers who have faulty equipment

    0
  • James

    Hello Scott

    I have checked and there are no emails from yourself at all, we aren't ignoring any emails.

    Could you give us a call on 02920 866 429​​​​​​​.

    Kind regards

    0
  • Scott Bearman-Brown

    Hi James. I have tried calling. 3 times in fact. Please have someone contact me as I don't have time to waste sitting on hold.

     

    0
  • James

    Hello Scott, if you are using a third party SD card we cannot guarantee the functionality of your recordings. Please try a Nextbase SD card and if you still have this issue then you can get back in touch with us.

     

    If you need additional support you can email support@nextbase.com

    -1

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