Dashcam freezing with rear camera

Robert Seifert

• 06 July 2023 09:40

Dear Nextbase team,

The new camera works fine, as soon as I put the rear camera in,

The camera hangs completely and freezes until i pull the charging connection

And wait for it to go off on its own.

Firmware is updated and the memory card is Nextbase 32 MB 

What can I do ?

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  Ryan H

  • 11 July 2023 08:41

  Hello Robert 
  
  Thanks for getting in touch with us, it sounds like the rear camera, or rear camera cable isn't fully inserted into the camera, which is causing connection problems. 
  
  Have you taken a look at our help centre article "Rear Window Dash Cam stops recording"?
  
  Also, to confirm, you're using a 32GB Nextbase SD card, correct? We don't make 32MB SD cards. 
  
  I hope this helps :) 

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  Shaun G

  • 06 September 2023 16:54

  If it's still relevant.... You need 2nd gen hardwire kit or rear cam won't work properly.

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  Richard

  • 11 September 2023 08:03

  Hi Shaun

   

  Yes, you'd need a Series 2 hardwire kit to ensure that the 622GW and a Rear camera work correctly. A Series 1 hardwire kit won't provide enough power.

  Kind regards

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