Dashcam freezing

Dave Moule

• 19 April 2023 16:31

Hi, My dashcam is not recording and freezes overtime I insert the SD card. I am using a Nextbase SD card of 64GB.

Any advice would be welcome.

Many thanks

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• Official comment

  

  Ryan H

  • 21 April 2023 09:22
  • Edited

  Hi Dave, thanks for letting us know about the problem you're experiencing. 
  
  Have you looked at our help centre article "Dash Cam Freezing"? There are 3 things that can cause a Dash Cam to freeze.

  1. The SD card isn't compatible, or has developed a fault. - Try another card.
  2. The firmware on the Dash Cam needs updating - Make sure the firmware is up to date.
  3. The rear Dash Cam connection is not stable - Does it freeze without the rear cam plugged in?

  If you've checked all of these things and are still experiencing problems, please submit a support ticket with our team and we'll see what we can do to help you out. 
• 

  Neil Cleveland

  • 08 July 2023 09:06

  Updating the Dash Cam is a real headache! it keeps failing

   

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  Ryan H

  • 11 July 2023 09:02

  Hi Neil,
  
  I'm sorry to hear your having issues updating your camera. Can you provide more information please?
  
  Please also confirm the model of your Dash Cam, along with the firmware version that's currently installed we'll try our best to help out :) 

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