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How to Submit a Repair Request to Nextbase Labs Service Centre (UK only)

Booking a device into our Service Centre 

This article walks you through the steps involved to get your Dash Cam booked into our Nextbase Labs Service Centre. This service is ONLY available to UK customers. 

Please read our Terms and Conditions before booking your device into our Service Centre and DO NOT ship your product until we have issued you with an RMA reference number (by email).

  1. Select “Submit a Request”.

  2. Select “Register” to create a SupportSync account. This will allow you to track your repair progress.

  3. Enter all the details shown in the mandatory fields and select “Register” at the bottom of the page.

  4. Now type in your product model e.g. “422” and select it.

  5. Then select “Return Request”.

  6. Type the fault into the subject line box e.g. “Smashed Screen”.

  7. Enter the product serial number e.g. “224200465” into the description box. You can also write a longer description of the problem in this box (if necessary), but please try keep this as short as possible).

  8. Select “Add Files” to add a photo of your receipt (if needed), or to add an image of the product. Then select “submit”.

  9. After submitting your report, you should see a message that says, “The case was created successfully!”.

  10. Wait for your case to be accepted by a member of our Service Centre team, this can take up to 2 working days. Once accepted you will receive an email with your RMA returns number, along with details of where you need to ship the device.

You can login to your SupportSync account at any time to check the progress of your repair or to add additional images or comments.

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