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Follow these steps to successfully pair your 385GWX or 385GW Dash Cam with the Nextbase app and access all its features.

Entering Pairing Mode (Bluetooth)

1. Download the Nextbase app from the Google Play Store or Apple App Store
2. Once downloaded create your account in the Nextbase app
3. Once you’ve created an account in the app, choose the 385 Dash Cam to set up
4. Insert your SD card into the camera and ensure it is powered on via the power cable that comes in the box
5. Enable all the app permissions including Bluetooth, Notifications, Location and Location Services.
   • Note: Denying permissions will restrict certain features of the app.
6. When you turn your 385 Dash Cam on for the first time, it will automatically enter pairing mode and the blue LED will slow flash. You can manually put your 385 Dash Cam into pairing mode by pressing and holding the Protect button for 5 seconds, the blue LED will slow flash once the Dash Cam is in pairing mode, you can then release the button. 
7. The Nextbase app will then search for your 385 Dash Cam, this can take up to 2 minutes. Ensure Bluetooth is turned on your phone.
8. Once discovered, ensure the serial number displayed matches the one on your 385 Dash Cam and tap to connect.
   • For iPhone/iPad users: The Dash Cam will appear in the "Select An Accessory" window, which can take up to 2 minutes. Tap to connect once it appears.
9. A Bluetooth pairing request will appear on your phone and the Dash Cam screen. Confirm and tap "Pair."
10. Once paired, the app will display a "Connected" status via Bluetooth.
11. If you are unable to pair your 385 Dash Cam please contact customer support here.

Connecting your Dash Cam (Wi-Fi)

1. In order to view footage from your Dash Cam in the Nextbase app, you will need to connect to your Dash Cam via Wi-Fi.
2. The Nextbase app will create a direct Wi-Fi connection between the Dash Cam and your phone.
3. To demonstrate how to connect via Wi-Fi we’ll use accessing the Dash Cam library as an example.
4. Ensure you have paired your Dash Cam with the Nextbase app following the process above.
5. Open the library tap, the Nextbase app will now attempt to retrieve the footage from your Dash Cam and you should see a ‘Syncing files’ or ‘Wi-Fi connection in progress’ message.
6. If you don’t see this or it is taking a long time to connect:

1. • Ensure Wi-Fi is enabled on your phone.
   • If you have a VPN enabled, turn it off.
   • Disconnect your phone from any other Wi-Fi networks (e.g. home Wi-Fi) and try connecting again.
   • Disable automatic Wi-Fi reconnection, as some phones may attempt to reconnect to familiar networks, causing interference.
   • If your vehicle has Android Auto or Apple Car Play ensure that your phone is not connected to that when trying to create a Wi-Fi connection.
   • You have accepted all app permissions in your phone settings, you an access this via Settings – Apps – Nextbase app – Permissions and turning them all on.
2. If a successful Wi-Fi connection has been created the video thumbnails will start to load on the library screen.
3. If the Dash Cam and Nextbase app are unable to create a Wi-Fi connection you will be presented with this Wi-Fi connection failed screen.
   • Here you can manually connect to the Dash Cam Wi-Fi network by copying the Wi-Fi network password to your phone clipboard and then opening your Wi-Fi settings to find the Dash Cam Wi-Fi network.

If you are unable to connect via Wi-Fi to your 385 Dash Cam please open a support ticket here.