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How do I find videos in my iQ app?

Where are iQ videos saved?

All recordings made by the iQ are saved onto the SD card and a low-resolution version of each recording can be viewed and downloaded inside the iQ app by looking at the events, library and downloads tab.

iQ History

All videos can be found within the history tab in the iQ app, and all videos are organised in the reverse order with the newest videos being shown at the top of the screen and the oldest at the bottom.

The history section is split into 3 categories:

  1. Events
    This section shows you all the videos that have been protected from being overwritten by iQ, this includes all Smart Sense Parking Events and Driving Events where the camera's in-built g-sensor has detected an impact, or the protect button has been pressed.
    Event files are automatically uploaded to the cloud for a number of days (Protect -30 days and Protect Plus -180 days subscriptions only).
    History-Events.png
  2. Library
    The library section will reflect all the files on the SD card inside your iQ. Inserting your SD card into a computer to view the files will display in the same chronological order. Please note: formatting the SD card will delete all files from the library section. 
    History-Library.png
  3. Downloads
    The downloads section includes all files that have been downloaded to your device. 
    WARNING: If you uninstall the iQ app, the files in your downloads section will also be deleted. 
    Download in progress.png

Can't find what you need?

If you can't find the file you need, the file may have been overwritten or deleted, please consider the following things:

1.  When did the incident occur?

For example: 1:02 pm on November 2nd 2023

2.  How much use has the vehicle had since the video was recorded?

Unprotected files can be overwritten quite quickly if you do a lot of driving or are using a small-capacity SD card.

3.  Are there lots of files that have been recorded while the vehicle was unattended?

If the vehicle has been parked in an area with lots of movement, the camera might create a lot of new radar files which take space on the SD card, causing driving videos to be overwritten quickly.

(For more information about radar, see Smart Sense Parking Mode)

4.  Protected files will eventually be overwritten if enough events are created. This will occur after the total size of all event (protected) files surpasses 30% of the total capacity of the SD card.  

5.  Formatting the SD card will delete all files on the SD card and all videos from the Library tab in the iQ app. 

6.  Uninstalling the app will delete all files you have downloaded to your phone. 

How long does it take for videos to be overwritten?

The time it takes for videos to be automatically overwritten depends on several factors, including (but not limited to):

  • The iQ model (1K, 2K or 4K).
  • If a rear cam is plugged in?
  • If Smart Sense Parking is enabled where the vehicle is parked?
  • How often the vehicle is driven?

After taking all of these factors into account, you can estimate how much recording time it takes for files to be overwritten, depending on the size of your SD card. 

Please note:
The following table indicates the total storage time on the SD card and DOES NOT indicate the amount of driving time, as the card can record videos when the vehicle is left unattended if Smart Sense Parking Mode is enabled. It also does not account for any protected files stored on the SD card which will impact the capacity of recording space available.

 Model  SD Card Size Minutes
Front only + Rear Cam

 

 

iQ 1k
 
 
 

32GB 123 65
64GB (included) 246 131
128GB 492 261
256GB 984 522

 

 

iQ 2k
 
 
 

32GB 70 46
64GB (included) 139 93
128GB 278 186
256GB 557 371

 

 

iQ 4k
 
 
 

32GB 54 39
64GB (included) 108 78
128GB 217 156
256GB 434 312

 

What SD card should I use?

If you use a card that is not designed for a Dashcam (or CCTV camera) you are far more likely to encounter problems such as those that you have described, this is because the SD card might not be able to cope with the constant stress applied by continuously recording videos in a loop. 

 

Symptoms of a failing or non-compatible SD card can include:

  • SD error messages
  • Recording failure
  • Automatic recording failure
  • Frozen screen
  • Gaps between recordings
  • Corrupt or unplayable files
  • Failure to startup or shutdown
  • Inoperable buttons

For best results, we only recommend using Nextbase branded (U3) SD cards, more information on the importance of SD card suitability can be found from the following link: SD Card FAQs.

 

Still need help?

Submit a ticket with our support team, we would love to help you find what you need.

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